Expert terms and conditions

You work entirely independently. You set your rates, your availability and the subjects you handle, and you are free to accept or decline every request. No exclusivity is imposed on you and no volume is guaranteed to you.

There is between you and NOVODEV no relationship of subordination, no employment contract, and no commercial mandate other than the one described in the article on invoicing.

You alone are responsible for your administrative, tax and social-security position: registration where your country requires it, filings, contributions, and professional liability insurance where your activity calls for one.

Creating an expert profile requires a confirmed email address, a photograph, and an accurate account of your experience. The qualifications and references you state must be capable of being evidenced on request.

Before any payout, your identity is verified by our payment provider, in accordance with anti-money-laundering rules. That verification governs transfers, not your ability to receive bookings.

NOVODEV takes a commission on the session price, at one of two rates:

20% where the booking is brought to you by TalkXp - the client found you in the catalogue, through search, or by any route other than your personal link;

15% where the booking comes from your personal link, under the conditions set out in the next article.

The price you display is the price the client pays, in both cases: the commission is taken out of your share, never added to the client’s price. The client pays exactly the same price, whatever route brought them.

On a session sold for 30 euros, you therefore receive 24 euros at the 20% rate, and 25.50 euros at the 15% rate. That commission pays for the introduction, the collection of the price, the invoicing, the calling service and support.

The applicable rate is determined by NOVODEV when the booking is created, from the data recorded on its servers alone. It is then written onto the booking and is never recalculated - including on a refund, an extension paid for during a call, a no-show, or a recovery of funds after transfer. A session sold at 15% stays at 15% for its whole accounting life.

You do not choose your rate and cannot negotiate it: it depends solely on where the booking actually came from. The rate appears on every line of your "Earnings" area, next to its origin, and on your session statement.

NOVODEV may change these rates for the future. Any change is announced to you thirty days before it takes effect and applies only to bookings created after that date. Bookings already recorded keep the rate that was applied to them.

The commission is subject to French VAT at 20%, whatever your country. It is included in the commission, never added on top: on a 30-euro session commissioned at 20%, the 6-euro commission breaks down into 5 euros excluding tax and 1 euro of VAT. Your session statement sets this out line by line.

The transfer is made seven days after the end of the session. That delay exists so that a client complaint can be dealt with before the funds have gone. The availability date is set when the session closes and is never recalculated afterwards.

An extension paid for during a call follows exactly the same sharing and timing rules, at the rate of the session it extends.

You have a public address of the form talkxp.com/@yourname, which you choose and which opens your profile directly. It is public: anyone may share it, search engines index it, and the fact that a visitor uses it proves nothing about where they came from. It therefore does not give rise to the reduced rate.

You separately have a personal link of the form talkxp.com/r/yourname, available from your expert area together with its QR code. That link, and that link alone, records where a visit came from and can give rise to the reduced rate.

The reduced rate applies where all three of the following conditions are met:

the client arrived through your personal link;

they book a session with you - a booking with another expert is never attributed to you, even if they discovered TalkXp through your link;

their booking is created within thirty days of their last visit through your link. Beyond that they become a platform client again, and a fresh visit through your link opens a new period.

Each booking is considered on its own: a client you brought in once is not yours indefinitely.

A booking already under way does not change origin. Once a client has started booking a session with you, the origin of that booking is fixed: a visit through your personal link occurring after that moment is still recorded, and counts in your statistics, but does not change the rate of that particular booking.

You undertake not to bring about the reduced rate artificially, in particular by generating visits that correspond to no real intent, by booking your own sessions through a third-party account, or by asking a client already under way to start again through your link. A breach found leads to the full rate on the bookings concerned, their correction, and may lead to the arrangement being suspended for your account.

You remain free as to what you publish around this link, provided you do not attribute to NOVODEV commitments it does not make, do not use it in unsolicited mailings, and comply with the rules of the platforms on which you publish it.

Your public address is unique. It may not take up a name reserved by NOVODEV, a trade mark or name in which you hold no right, or a wording suggesting an official account. NOVODEV may ask you to change it in those cases, and may do so itself failing that.

You may change your public address a limited number of times, and subject to a delay between two changes; those limits are shown in your expert area. An address you give up redirects to the new one for several months, so as not to break links already circulating, and remains unavailable to a third party during that time.

NOVODEV keeps, for each booking, the origin retained and the material that established it. Your sharing statistics may be consulted in your expert area. Where there is disagreement about the origin of a booking, those records prevail; they are provided to you on request for the bookings that concern you.

You give NOVODEV a mandate to issue, in your name and on your behalf, the invoices for the services you perform on TalkXp.

Every invoice carries the words “invoice issued by TalkXp in the name and on behalf of the supplier, under an invoicing mandate”. It applies the VAT treatment matching the status you have declared: outside the scope for a private individual, the small-business exemption for a company entitled to it, VAT at the applicable rate for a taxable person.

As the supplier, you remain solely liable for the VAT shown on those invoices and solely responsible for your filing obligations. You undertake to keep your tax status up to date on the platform, and to report any change of regime without delay.

The invoices issued are permanently available from your account area. You may dispute an invoice within thirty days; failing that, it is deemed accepted.

This mandate ends when your account is closed, with no retroactive effect on invoices already issued.

European directive 2021/514, known as DAC7, requires platforms to report each year to the tax authorities the income received by each of their sellers, broken down by quarter. The report is filed by 31 January of the following year at the latest.

For that, we must collect your tax identification number, the country that issued it, your country of residence, and depending on your situation your date of birth or your registration number. This information is entered in your account area, under “Tax”. It is never visible to your clients.

The same directive imposes a duty of diligence, and failing it carries penalties. The sequence applied is as follows:

• a first request is sent to you as soon as you receive any income;
• a reminder follows thirty days later if the file remains incomplete;
• thirty days after the reminder, your payouts are suspended. Your earnings remain yours and are kept: they are paid to you as soon as the file is complete.

Separately, article 242 bis of the French general tax code requires us to inform you of your tax and social-security obligations, and to send you each year a summary of your income. It is announced to you in January, for the year just ended, and remains downloadable at any time from your earnings: quarter by quarter, gross amount, commission withheld and net paid.

Your account area also shows, for guidance only, the turnover threshold above which your country generally requires registration. It is information, never a block: we are not your accountant.

To answer requests within the two hours you are given, to keep the slots you have declared, and to be there at the agreed time.

Time sold only starts when the call is answered; ringing is excluded. The server keeps conversation duration to the second for the journal, then deducts each minute started from the remaining time: 9 seconds use 1 minute and 2 minutes 5 seconds use 3. You and the client receive the same remaining time calculated by the server.

If you cancel a session, whatever the reason and whenever it happens, the client is refunded in full. You may also offer to move it, which they accept or decline within two hours.

An unexplained absence is recorded if you do not make at least three valid attempts during the fifteen minutes after the agreed time; the client is then refunded in full. A valid attempt starts at or after the agreed time and rings for at least ten seconds. If the client declines the call before ten seconds, the attempt is nevertheless valid because they ended the ringing. You may call five minutes early: if the client answers, the session starts normally, but an unanswered early call remains outside the no-show count. After each of the first two attempts, you receive the number of calls still required and the time remaining. The third attempt records the client’s absence and both of you are notified: you no longer have to call, but you may choose to call again until the scheduled end (the agreed time, or the payment confirmation if it came later, plus the duration purchased), and the client can still let you know they are available. If the client answers by then, the normal process resumes and you receive the normal session payout; otherwise the 50/50 split is applied at the scheduled end. After an answered call, if paid time remains, you may call back until thirty minutes after the scheduled end; the session is then closed. Repeated absences lead to a review of your profile that can go as far as suspension.

The advice you give engages your professional liability alone. NOVODEV does not check it and is not answerable for it.

Offering a client to continue off-platform a service that was started on it is forbidden, and detected by the filter described in the terms of use: three warnings, then seven days of suspension.

The reason concerns you directly: off-platform, you lose the guarantee of being paid, automatic invoicing, protection in the event of a dispute, and the history that builds your reputation.

Your profile - photograph, description, rates, languages, reviews received - is public. Your personal contact details, your tax information and your bank details never are.

You authorise us to display your profile on the site, in the app and in communications about the service, for as long as you are registered. That authorisation ends when your account is closed.

Pausing your profile removes it from searches without cancelling sessions already booked, which remain due.

You may stop your activity at any time, provided you honour or cancel the sessions already booked. Sums owed to you are paid according to the usual schedule.

NOVODEV may suspend or close an expert account in the event of a serious or repeated breach, in particular repeated absences, going around the platform, or inaccurate statements. The decision is reasoned and may be challenged.

These terms are governed by French law. Any dispute falls to the courts of the district of NOVODEV’s registered office, subject to the mandatory rules applicable to relationships between businesses in different countries.