Help and contact

When you book, your payment method is authorised but nothing is taken. The charge only happens once the expert has accepted the session. If they decline or do not answer, the authorisation is released and you have paid nothing.

The expert has 15 minutes after the agreed time. Past that, with no call from them, the session is cancelled and you are refunded in full, with nothing to do on your side.

Yes. As long as the expert has not accepted, cancelling is free and the refund is full. Once the session is accepted, the expert's cancellation policy applies - shown on their profile and on your summary.

In the app or in your browser, at the agreed time. You exchange no phone numbers: neither the expert nor you see the other one’s contact details.

Create your profile from "Become an expert": trade, description, rates and availability. Stripe verifies your identity so your earnings can be paid out. TalkXp keeps 20% per session, or 15% for clients who come through your personal link.

Use "Forgot password" on the sign-in screen. If the message does not arrive, check your spam folder: automated messages often land there. Write to us below if the problem persists.